Returns & Refunds Policy
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact me within 14 days of delivery at [email protected].
Please include:
- your order number
- a description of the issue
- clear photographs of the item and any packaging where applicable
If your item is found to be faulty, damaged in transit or incorrect, I will work with you to resolve the issue by offering a replacement or refund where appropriate.
Change of Mind Returns (EU Customers)
If your order is delivered to a country within the European Union, you have the right to cancel your purchase within 14 days of receiving your order without giving a reason.
To exercise this right, please contact me within the 14-day withdrawal period.
The item must be:
- unused and in the same condition in which it was received
- returned in its original packaging (additional protection if necessary) where reasonably possible
- returned within 14 days of notifying me of your decision to withdraw
Unless the item is faulty or I have made an error, you are responsible for the cost of returning the item. Original paintings MUST be returned using a tracked and insured service. Refunds will be issued within 14 days of receiving the returned item provided it is in its original condition.
Commissions/Custom Artwork
Personalised, bespoke and made-to-order items cannot be cancelled or returned unless they arrive damaged/faulty.
Original Artwork
Original paintings are carefully packaged to ensure they arrive safely. If your original artwork arrives damaged or faulty, please contact me as soon as possible with photographs so we can resolve the issue promptly.
Refund Method
Approved refunds will be made using the original payment method used to place the order.
Contact
If you need to request a return or have any queries, please contact me: [email protected].
